The Inbound and Content Marketing blog

Katie Hutchinson

Katie Hutchinson
Katie writes content for Equinet and our clients. She has six years’ experience in market research working at agencies in London and Perth.

Recent Posts

4 inbound marketing tactics to delight and retain your customers

Written by Katie Hutchinson  |  19, September, 2017  |  0 Comments  Subscribe

Many businesses spend the majority of their money and time on acquiring customers. As consumers, we see this all the time. Deals for new customers are everywhere, whether it’s a supermarket offering money off your first online shop, or a bank offering cashback for switching your current account. But what about those long-standing customers who consistently remain loyal to a brand?

Customer retention is one of the most critical challenges facing businesses today. So it makes good sense to keep your existing customers happy - you want them to continue to choose to do business with you. Studies show that it costs ten times more to attract a new customer than to keep one. And let’s face it, happy customers make great advocates.

The inbound marketing philosophy acknowledges the value of customer retention and advocacy. The four-step process - “attract, convert, close, delight” - works to turn strangers into not only customers but promoters of your business.

Read more...

The essentials you need when blogging for manufacturing

Written by Katie Hutchinson  |  15, September, 2017  |  0 Comments  Subscribe

There are many reasons manufacturers are taking to blogging. It helps their company get found, creates customer engagement, demonstrates expertise, and enables them to build trust with prospective buyers.

But how can manufacturing companies make sure their blog posts capture and retain, the attention of their customers and prospects? 

Research shows that the average human attention span is just eight seconds. And it’s no wonder we struggle to hold our attention for long. In an always-connected world, we’re faced with an unprecedented amount of content. For B2B marketers, getting prospective buyers to pick out your content over competitors’ can be challenging, but is key to your inbound marketing success.

Read more...

How to develop buyer personas for manufacturing

Written by Katie Hutchinson  |  8, September, 2017  |  0 Comments  Subscribe

In previous posts we’ve talked about how valuable content marketing is for manufacturing companies. And seemingly, manufacturers agree. According to research by the Content Marketing Institute (CMI), 85 per cent of manufacturing companies use content marketing.

However, only one in five (20 per cent) say their approach is extremely or very successful.

Read more...

The buyer persona questions your tech company needs to ask

Written by Katie Hutchinson  |  1, September, 2017  |  0 Comments  Subscribe

In a recent post, we highlighted how crucial content marketing is for B2B tech firms. But to create the best possible content that will resonate with prospective buyers, you first need to define your buyer personas.

Read more...

How to map content to the B2B buyer journey

Written by Katie Hutchinson  |  23, August, 2017  |  0 Comments  Subscribe

In B2B marketing, content is king. It helps a company to attract new prospects, create new leads, and convert them to customers.

However research by Forrester indicates that almost 9 in 10 B2B marketers (87 per cent) struggle to produce content that truly engages their target buyers.

The problem, is many marketers fail to match content with each stage of the B2B buyer journey.

The information and solutions your prospects are searching for will vary according to where they are in the buying cycle. So to maximise your opportunity for success, you need to target your potential buyers with the right content, at the right time. 

Read more...

4 reasons your technology firm needs content marketing

Written by Katie Hutchinson  |  18, August, 2017  |  0 Comments  Subscribe

Industry research shows that technology firms are increasingly adopting content marketing strategies to drive business results.

A report by the Content Marketing Institute (CMI) published earlier this year found 95 per cent of tech marketers are using content marketing, and that almost 7 in 10 (69 percent) say their organisation is extremely or very committed to it. And the results are clear. 79 per cent said it has increased audience engagement, 77 per cent said it has increased the number of leads, and 59 per cent said it has increased their sales.

In fact, the report showed that tech marketers are focusing on content even more than B2B marketers in other industries.

So why is content marketing so well suited to the B2B technology industry?

Read more...

3 reasons blogging works for professional services

Written by Katie Hutchinson  |  9, August, 2017  |  0 Comments  Subscribe

As a B2B marketer in the professional services industry, pressure from partners to bring in new opportunities means you need to deliver. But referrals aren’t what they used to be, and you can’t afford to sit and wait for them to come in.

Read more...

The value of interviewing customers when defining buyer personas

Written by Katie Hutchinson  |  3, August, 2017  |  0 Comments  Subscribe

For any business using an inbound marketing approach, defining buyer personas is an essential first step. Buyer personas are in-depth representations of your ideal customers. They go beyond the demographics of your target audience, and represent their attitudes, behaviours, challenges and aspirations.

Buyer personas are vital for creating content that will resonate with your target audience. Meaning you have a better chance of attracting new prospects, creating new leads, and converting them to customers.

Your sales and marketing teams will know a lot about your customers; the types of roles they are in, what they want to achieve by investing in a product or service like yours, and what the common objections to purchasing are.

But the best way to really understand them, is to speak to them.

While this will require some extra time and resources, we put forward the case that interviewing customers is the key to creating insightful and actionable buyer personas.

Read more...

Why user testing should be part of your website redesign

Written by Katie Hutchinson  |  26, July, 2017  |  0 Comments  Subscribe

If you’ve used an inbound strategy to guide your website redesign, you’ll have focused on making it look fresh and modern, and telling a story through your content. You will have used appropriate keywords to drive traffic to your site, used your buyer personas to create engaging blog content, and added relevant CTA’s to convert visitors to leads.

But do you know what the end user experience is like? Is your website easy to use? Does it encourage visitors to engage with your brand and products?  

Whether you are giving your website a complete overhaul, or are making regular changes through growth-driven design - your core focus should be on the user experience. 

Getting real users to test your website means you can ensure it delivers a positive experience. But too often, this is overlooked. 

We explore why user testing can be a valuable part of the website redesign process, and outline ways you can go about it.

Read more...

6 steps for taking your qualitative B2B research online

Written by Katie Hutchinson  |  19, July, 2017  |  0 Comments  Subscribe

Last week we put forward the argument for using online qualitative methods in B2B research. But how do you go about doing it? 

Broadly speaking, basic qualitative research principles remain the same. Taking it online just makes it faster, easier to reach a widespread customer base, and more convenient for respondents. Your research still needs to be guided by your business case, you'll still need to define your objectives, and you'll need to develop a discussion guide of sorts.

In this post, we walk you through six steps for undertaking a qualitative B2B research project online.

Read more...

8 reasons to use an online qualitative approach for your B2B research

Written by Katie Hutchinson  |  14, July, 2017  |  1 Comment  Subscribe

The use of online qualitative methods in market research has exploded in recent years, as technology has become more sophisticated, and people have become more open with sharing information - and themselves - online.

In the world of consumer research; online groups, diaries and mobile ethnography are now key parts of the researcher's toolkit. 'In the moment' feedback is being captured all the time - through written self-completion tasks, and self-shot videos of consumers using a product, or talking about a brand. All this data is being used to find insights that help businesses inform their strategy, or product development.

Read more...