How do you currently approach customer service? How do customers get in touch? Who fields those messages? How are they dealt with and tracked? At the outset, we map out your current process and work with you to determine how things could be better. We look at how best to employ the tools available in HubSpot’s Service Hub.
Your helpdesk is the system that lets you intake, triage, troubleshoot, and solve customer issues. What channels can customers use to alert you to issues? How quickly and efficiently are those issues addressed? A ticketing system helps your team keep track of problems until they are solved and report on every aspect of your process.