Content marketing, digital marketing, web design; all are part of such a progressive industry.
We know the value of learning. Our offices are stacked ceiling to floor with books, we constantly seek the latest webinars, seminars and events and we are passionate about training and development. We know that to succeed in this industry, we must always have our finger on the pulse, which is why we promote a culture of learning.
Case studies tell the inside story of your business partnership with customers. Typically, they delve into the initial challenges a user grappled with before finding you, and then share an honest, detailed account of how your business helped them to overcome those issues.
Video is just one of the ways you might choose to chronicle your customer’s experience. Here’s a summary of why case studies are an asset that can be folded into your B2B video marketing strategy.
You could argue that the success or failure of any business-to-business (B2B) company scores is completely linked to customer service – far more than business-to-consumer (B2C). The buying process is longer, usually involves more people and the sums of money involved are much higher. There is often a deeper level of contact with prospects and a stronger relationship with customers once they buy.
According to McKinsey, while B2C companies enjoy an average customer service score in the 65 to 85 per cent range, business-to-business B2B company scores average less than 50 per cent. And as B2B customer expectations rise, the gap between the two offerings likely will widen.
Whether you are happy with your B2B marketing results or feel they are lacking, here’s five ways to improve your marketing.
Not surprisingly, a great way to find out whether your marketing strategy is hitting its mark is to ask it’s intended targets. You should conduct some research amongst prospects, customers and ex-customers, and find out what they think.
Whether that is a simple Net Promoter Score (NPS) survey of existing customers or a full-blown, in-depth survey of the market, the insights you gain from the results will be useful.
So, after all these years, content marketing is pretty much mainstream. And the pattern of a successful content strategy is by now, well established.
Fill your website with interesting, relevant blogs, the argument runs, become a resource for your audience, back up with eBooks and the occasional piece of video, then tend your patch. Your market standing, influence and sales will grow as result.
I’m one of these strange people that actually enjoy hearing about the latest marketing theories, reading up on best practice, researching the most recent thoughts on marketing strategy and tactics and all those articles on how to maximise your results. It’s great to know about the theory and hear what the greatest marketing gurus in the land think you should be doing.
But as a consultant, too often I see businesses attempting the most advanced marketing techniques, trying out the sexy, cutting edge ideas, refining some small area of their marketing plan to the nth degree,
Images are a key component for almost every website - it’s hard to find a page online that doesn’t contain at least one.
For this reason, image optimisation plays a vital role in B2B website housekeeping. The benefits are plentiful. Optimising your images helps them to rank higher on SERPs, makes them more voice search friendly, funnels traffic to your page and ultimately improves UX.
With that in mind, alt-text is one of the most obvious places to start.
As the customer preference for sourcing information moves from face to face contact to search engines and digital resources, the time is ripe to re-imagine how you communicate with your manufacturing prospects.
And as we move into an increasingly connected and switched-on digital age, personalisation is becoming one of the more powerful tools at our disposal.
Editor’s Note: This post was originally published in February 2012 but has since been updated for optimal accuracy and relevance.
Marketing is changing faster than ever. As you likely remember, there was once a time when B2B businesses would make cold calls or pay unsolicited visits to prospects to sell their products and services.
Imagine a world without data.
A world where advertisers and marketers have no details about their prospects and where the first data they can collect is the buyer’s name on a purchase order.
With GDPR, which severely restricts what data the marketer can collect and how they collect it, and the so-called ‘walled gardens’ of Google, Facebook and Amazon, which only allow access to their customers on their terms, we may be headed in that direction right now.
Wouldn’t business be so much easier if you didn’t have to deal with people? Well, today, there’s a whole range of systems, content channels and marketing techniques that allow you to market a business with little or no direct human interaction with the potential customer. Major companies are heavily investing in complex algorithms – often erroneously sold as Artificial Intelligence – that can interact “intelligently” with the prospect and customer.
