Editor's note: This blog was originally published in June 2017 and has since been updated for optimal accuracy and relevance.
A discussion guide is a list of topics, questions and tasks used in qualitative research. When conducting interviews or focus groups for your B2B research, whether capturing feedback on a product or carrying out buyer persona interviews, a discussion guide is a vital tool for ensuring you make the best use of your time and gain a greater level of insight.
As a marketer, publishing original research is an opportunity to demonstrate thought leadership and position your company as an authority in your industry. And in turn, it can help you to build trust and credibility with your customers and prospects.
In a world of content saturation, publishing original research can help you stand out in your industry. But, it’s possibly one of the most underused forms of content.
Just 39% of marketers have published original research in the past 12 months, according to a global study by Mantis research and BuzzSumo.
Doing your own B2B research can help you to demonstrate thought-leadership and position your company as an expert in your industry.
But research projects aren’t turned around overnight. Research can be a big investment, and to make the most of that investment you should be thinking about how you can create multiple pieces of content from your research.
Some people prefer visual infographics over text statistics.
Some choose podcasts over written reports.
Repurposing your research for different formats means extending its lifespan as well as your reach, and as a result, creating more opportunities to convert prospects into leads.
Statistics show that doing research can have a positive impact on the success of a B2B business. Firms that conduct frequent research (at least quarterly) grow almost 12x faster and are almost twice as profitable as firms that do no research.
Companies will often use research to measure customer satisfaction, to discover how they are perceived in the market, as well as measure the appetite for new products.
But the opportunities for B2B research don’t end there.
For B2B companies engaging in an inbound methodology and hoping to grow their customer base, incorporating research into your strategy can offer enormous benefits.
When done well, buyer personas help you understand your ideal customers better. This makes it easier to tailor your content messaging, product development, and services to their specific needs.
But too often, companies make the mistake of thinking about buyer personas in terms of demographics; only looking as far as their age, gender, and job role.
To define truly meaningful buyer personas, you need to look beyond the demographics of your ideal customers. You need to understand their interests, fears, and aspirations. You need the full story on how and why they make a buying decision.
Research is regularly hailed as one of the most effective forms of content. Why? Because it encapsulates the very essence of thought leadership.
If you think about it, what better way is there to position your company as a voice of authority in your field than by sharing new insights on industry trends?
But carrying out your own research is an investment that can require a significant amount of time and attention. Perhaps that’s why just 49 per cent of B2B marketers are creating research as part of their content marketing strategy.
However, it’s not as difficult or demanding as you might think.
And research that delivers useful, relevant and interesting insights for your target buyers can be repurposed into multiple pieces of powerful content, making it the gift that keeps on giving.
Over the last few years, the Content Marketing Institute’s (CMIs) annual report on content marketing trends has become a go-to source for B2B marketers to see how their business is stacking up against others.
Last month saw the release of the eighth annual report. It presents the findings gathered from research with 870 for-profit organisations in North America who primarily sell products or services to businesses.
Here we highlight seven key learnings and what they mean for any business considering, or already engaging in, a content marketing approach.
If you’ve used an inbound strategy to guide your website redesign, you’ll have focused on making it look fresh and modern, and telling a story through your content. You will have used appropriate keywords to drive traffic to your site, used your buyer personas to create engaging blog content, and added relevant CTA’s to convert visitors to leads.
But do you know what the end user experience is like? Is your website easy to use? Does it encourage visitors to engage with your brand and products?
Whether you are giving your website a complete overhaul, or are making regular changes through growth-driven design - your core focus should be on the user experience.
Getting real users to test your website means you can ensure it delivers a positive experience. But too often, this is overlooked.
We explore why user testing can be a valuable part of the website redesign process, and outline ways you can go about it.
Last week we put forward the argument for using online qualitative methods in B2B research. But how do you go about doing it?
Broadly speaking, basic qualitative research principles remain the same. Taking it online just makes it faster, easier to reach a widespread customer base, and more convenient for respondents. Your research still needs to be guided by your business case, you'll still need to define your objectives, and you'll need to develop a discussion guide of sorts.
In this post, we walk you through six steps for undertaking a qualitative B2B research project online.
The use of online qualitative methods in market research has exploded in recent years, as technology has become more sophisticated, and people have become more open with sharing information - and themselves - online.
In the world of consumer research; online groups, diaries and mobile ethnography are now key parts of the researcher's toolkit. 'In the moment' feedback is being captured all the time - through written self-completion tasks, and self-shot videos of consumers using a product, or talking about a brand. All this data is being used to find insights that help businesses inform their strategy, or product development.
If you are embarking on a B2B research project, you’re likely to have a good idea of what it is you want to explore, or learn.
Perhaps you want to better understand your target audience, or identify industry trends. You may have a more specific question in mind, like ‘What are the biggest challenges faced by businesses seeking to become more digital?’
So, you know what the goal of your research is, but have you laid down the foundations that will help you to achieve this goal?
In this blog, we maintain that setting clear research objectives is a central part of the process, and highlight four reasons why they are critical to success.
