
Case Study
Disrupting the FM Software Market

10x
Of website traffic
2,484
Generated
4,830
Followers in July 2024
The Company
Expansive FM (EFM) is reshaping the world of Facilities Management Software. It’s bringing cutting-edge design to a market dominated by expensive, clunky digital platforms known as CAFMs.
The problem
EFM wanted a digital presence that could embody its core values of cutting-edge innovation and customer service. Their goal? To connect with an audience frustrated with existing CAFM solutions and position themselves as digital transformation partners for Facilities Management (FM) teams around the world.
The Outcome
First, Equinet conducted a series of workshops with EFM to define their ideal customer profile, craft detailed buyer personas, and uncover the unique value proposition at the heart of their offering. Using these insights, Equinet helped EFM design a content strategy and branding approach that could effectively communicate their core messages and resonate with their audience.






Website rebuild
Equinet rebuilt EFM’s website to support the team as their business scaled, we optimised the site’s structure and SEO for easier discovery and navigation.
“Our home page is slick and easy to navigate. It has a compelling message and a structure that shows prospects exactly what they need to know. The site is full of content and information to help visitors at every stage of the buyer’s journey’
- Tom Wilcock, COO and Co-Founder
Industry



Expert content that supports the buyer’s journey
Equinet worked with EFM to define a content strategy that addressed the pain points of an FM audience seeking digital transformation.
Equinet wrote and designed blogs and expert digital guides to help FMs:
- Choose the right-sized FM Software for their needs
- Make the internal business case for FM software investment
- Digitise their Asset Management process
“We use our content to educate and support our clients. We share these insights at key moments of the sale, to help move the pipeline and persuade key stakeholders”
- Josh Griebach, CEO and Co-founder
Industry
Services



Case studies that move the dial
Equinet interviewed existing clients to build compelling digital case studies with testimonial clips that could be shared and repurposed across socials.
“Our site really has become a hub of helpful insight and support. Prospects can see the product in action and see real world stories of success. We share this proof in socials and face-to-face with our clients.”
- Tom Wilcock, COO and Co-Founder
Industry:

"HubSpot referred us to Equinet after we struggled to implement the platform in a way that worked for our business. They quickly turned things around for us, and we were delighted with the additional brand work they could provide. ."
Josh Griebach, CEO & Co-founder
Conclusion
In a sector where software solutions often seem monolithic and undifferentiated, EFM wanted to cut through with a vision of an agile, tailored approach to CAFM.
Equinet built a digital experience that:
- Built a strong brand identity
- Differentiates the offering in a crowded marketplace
- Grew traffic through a targeted organic search strategy
- Nurtured leads with quality content
- Supports customers at every stage of their buyer's journey